1996-2023 American Electric Power. Utilities need written approval to shut off services where all household residents are 65 years or older. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Utilities temporarily suspend non-payment disconnections during When you opt in, we automatically fill in your ID from then on. Disconnection is prohibited if customer agrees and adheres to a payment plan. "If a customer is eligible for the. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. Liberty 1996-2023 American Electric Power Company, Inc. All Rights Reserved. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. Service cannot be disconnected if customer agrees and adheres to payment plan. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customers service until all bills are paid in full. Consumer line: 208-334-0300 or 800-432-0369. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. Disconnect is prevented if customer agrees and adheres, Consumer line: 800-922-1531or 803-737-5230. We hope youll find it bright, forward looking and easy to navigate. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. Disconnection is delayed for 30 days, with one renewal, if medical emergency. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. Consumer line: 317-232-2712 or 800-851-4268. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. View a table of state seasonal termination protections only. AEP temporarily suspending disconnections during COVID-19 pandemic Consumer line: 888-570-9905, 307-777-7427. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Is AEP disconnecting service in VA? - Cutlergrp.com Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. The medical certification may be renewed by the proper medical person every 30 days if illness persists. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA | MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD | TN | TX | UT | VT | VA | WA | WV | WI | WY. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. Customer is required to enter into a payment plan. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Several of Arizona's energy vendors enforce moratoriums with varying criteria. Modify home service Modify business service New Jersey Legislature - P.L.2002, c.62. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Regulated utilities must get PSC approval for disconnect. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. Customer must negotiate a payment plan to maintain service after delay. Upon close of the sale, Liberty will acquire AEPs Kentucky operations by purchasing all the stock of Kentucky Power and AEP Kentucky Transco. AEP Economic Development. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. Medical certification can be renewed once within 120 days. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. Disconnections - Aps Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. The utility must attempt to make a payment plan with the customer before termination. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. Heist said he . An automated message, claiming to be from AEP, told him his service would be disconnected and he would lose power in the next 30 minutes, unless he acted immediately, by pressing 1. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Consumer line: 603-271-1172 or 800-852-3793, Ban on disconnection for customers receiving Lifeline, LIHEAP, TANF, SSI, PAAD or GA or households unable to pay overdue amounts because of unemployment, medical expenses, or recent death of spouse. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Gas and utilities cannot be shut off if the lack of the utility creates a life-threatening situation. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". No disconnect if termination will adversely afftect the occupant's health; must be certified by licensed physician or Christian Science practitioner. is aep disconnecting service - Sochamanagement.com If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the, November 1-March 31 - Cold Weather Rule (CWR), Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. Delay disconnect for 30 days with medical certification. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. Service Requests - SWEPCO No disconnect if customer is on a payment plan. In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. If youre next home is in our service territory or in one of our sister AEP companys territories, you can quickly and easily transfer service to the new location. 21 day disconnect delay if household member is certified as seriously ill. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Generator Safety for Businesses American Electric Power understands the critical need for reliable electric service and is committed to the health and safety of our customers, communities and employees. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . AEP Corporate Headquarters 1 Riverside Plaza Columbus, OH, USA 43215-2372 Phone: 614-716-1000. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. 30 day delay and 30 day extension possible in case of life threatening condition. Jersey central power some areas in the property inside my. No disconnect during protection dates if customer agrees and adheres to payment plan. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Consumer line: 303-894-2070 (Denver) or 800-456-0858. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. Customer is required to negotiate a payment plan. No termination if National Weather Service issues a heat advisory or excessive heat warning. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. stanford anesthesia residency sdn . Customer must pay bill in installments within the next 90 days. Disconnections are prohibited if customer agrees and adheres to payment plan. If a pay plan cannot be implemented the utility must delay termination for 15 days and request that social services assist in devising a plan. Disconnect prohibited if customer agrees to a payment plan. Customer must negotiate a payment plan before disconnect date. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. At the top right of the AEP Energy homepage, click "My Account" and enter your username and password to login to your online account. We hope youll browse the pages and dig deeper on topics that pique your interest. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32 F or below for winter and above 95 F for summer) as determined by the Commission. Choose an option below: See our strategy for a sustainable future or download our Corporate Accountability Report at AEPSustainability.com, AEP Energy is a competitive retail energy provider for over half a million customers. In addition, the customer must pay one-twelfth of any billings from the date application is made through March 15th. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. Use of this site constitutes acceptance of the AEP Terms and Conditions. Disconnection is delayed if detrimental to existing medical condition, written certification to utility can be renewed every 180 days as needed. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. Thanks for your interest in American Electric Power. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. When you opt in, we automatically fill in your ID from then on. Several of Arizona's energy vendors enforce moratoriums with varying criteria. The Public Service Commission has amended the state's cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. Business customers, please contact us. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. Removing Equipment You can remove an AEP Ohio outdoor light, remove a meter, or stop temporary service by using our modify service forms. 30 day delay and 30 day extension possible in case of life threatening condition. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. No disconnect if customer agrees and adheres to payment plan. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Disconnection delayed for up to two months if physician certifies that health of household member would be adversely affected. Utilities are required to offer a deferred payment plan. You're in the right place. 32 F and below. Callers claiming to be AEP Texas employees are contacting businesses and residents, threatening to disconnect their electric service unless an immediate payment is made. If you or someone you know needs assistance, we can help. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. Electric FAQ - Public Service Commission of West Virginia 21 day delay if physician, social services, public health or law enforcement officer certifies to medical or protective services (elderly, infants, disabled etc.) Certification of licensed doctor or health practitioner is required. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. No termination if National Weather Service issues a heat advisory or excessive heat warning. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . AEP's advocacy helps 26 school districts receive federal funding to purchase 170 new battery-electric buses. Our goal is to work with customers to avoid having electric service disconnected through extended payment arrangements and bill assistance programs. AEP expects to net approximately $1.45 billion in cash after taxes and transaction fees. However, smaller water, gas, electric and wastewater. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. If you have forgotten your security code, please call 888. . Stop Service - AEP Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. The notice must include the intended . AEP Central: Service Area, Energy Rates & Providers in Texas Additional service provider fees may apply. Disconnect is prevented if customer agrees and adheres to payment plan. Know Your Rights - Public Utility Commission Of Texas According to the Responsible Utility Customer Protection Act, utilities may be shut off without Commission's approval during the winter months if customer fails "to be a responsible utility customer, and provided that [the customer's household]'s income exceeds 250 percent of the federal poverty level. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. Customer is expected to enter into a payment plan. Rule 4901:1-18-06 - Ohio Administrative Code | Ohio Laws Consumer line: 617-737-2836 or 877-886-5066. Use of this site constitutes acceptance of the AEP Terms and Conditions. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. Renewals not needed if physician certifies that condition is permanent. Full Outage Map. If the elderly household is low-income and includes a minor, the protection against termination will apply. Cannot disconnect if payment agreement is in effect. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate. No disconnect during protection dates if customer agrees and adheres to payment plan. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Certification may be renewed another 42 days. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Need help paying your bill or service with your account? Do not Sell or Share My Info. Consumer line: 800-225-7729, 608-266-2001 (Madison). Prohibits utilities from disconnecting residential natural gas or electric service for nonpayment from December 1 to March 15 if the customer qualifies and applies for public assistance, whether or not the customer receives the benefit. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Crisis Assistance component helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel or emergency shelter. 3040 Continental Dr. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Contact AEP Disconnection is prohibited if customer agrees and adheres to a monthly payment during the winter period. No disconnect for customers who enter into a payment plan. Three utilities. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. AEP Ohio is disconnecting customers for nonpayment at rates far higher than the state's other big electric utilities . If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. AEP Ohio disconnects questioned-Lima News. (1) If the utility company is denied access to disconnect service, the utility company may subsequently disconnect the utility service in accordance with the provisions of paragraph (I) of rule 4901:1-18-03 of the Administrative Code. During the heating season, a utility may not ask for a security deposit. During the delay the customer is expected to agree to a payment plan. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers.
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